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Terms & Conditions

TERMS & CONDITIONS

Held & Rising Counseling

Effective Date: January 1, 2026
 

Welcome to Held & Rising Counseling (“Held & Rising Counseling,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and content.
 

By using this website, you agree to these Terms. If you do not agree, please do not use the website.


1) WEBSITE PURPOSE

This website is provided for general informational purposes regarding our counseling services, practice information, and resources.

This website is not intended for emergency use, and it does not provide crisis services.

If you are experiencing an emergency, call 911 or go to your nearest emergency room.

If you are in crisis or need immediate support, contact the 988 Suicide & Crisis Lifeline by calling or texting 988 (United States).


2) NO MEDICAL OR MENTAL HEALTH ADVICE

The information on this website is for general educational purposes only and is not professional medical, mental health, or clinical advice.

Using this website or contacting us through this website does not create a therapist-client relationship.

A therapist-client relationship is only established after:

  • an intake process is completed,

  • informed consent is signed, and

  • services are formally agreed upon.
     

3) ELIGIBILITY

This website is intended for individuals who are at least 18 years of age, unless a parent/legal guardian is accessing the site on behalf of a minor.

By using this website, you confirm that you have the legal capacity to agree to these Terms.
 

4) APPOINTMENTS & SERVICES

Information about counseling services, availability, and pricing may be displayed on the website; however:

  • services are subject to availability,

  • policies may change at any time, and

  • services are not guaranteed until confirmed.

Held & Rising Counseling reserves the right to deny service where clinically appropriate or legally required.
 

5) TELEHEALTH

If you participate in telehealth counseling, you understand and agree:

  • telehealth has benefits and limitations,

  • privacy depends partially on your environment and device,

  • you are responsible for having a private space where you can safely participate.

Additional informed consent terms may apply for telehealth services and will be provided during intake.
 

6) COMMUNICATION THROUGH THE WEBSITE

You may have the option to contact us using forms, email links, scheduling platforms, or other tools.

Important Privacy Notice

Website forms, email, and text messaging may not be fully secure. Please do not submit highly sensitive information (such as detailed trauma history, diagnoses, or medical records) through website forms.

For privacy-related details, see our:

  • Notice of Privacy Practices (HIPAA)
     

7) PAYMENT, CANCELLATIONS & NO-SHOWS

If you are a current client, payment terms, late cancellation policies, and no-show policies are governed by your signed intake agreement and financial policy.

Website information is not guaranteed to reflect your specific counseling agreement.
 

8) INTELLECTUAL PROPERTY

All website content is the property of Held & Rising Counseling or used with permission, including:

  • text, logos, graphics, branding elements

  • images, videos, layouts, designs

  • downloadable materials and resources

You may not copy, reproduce, distribute, or use our content for commercial purposes without prior written permission.
 

9) ACCEPTABLE USE

You agree not to use this website to:

  • break any laws or regulations

  • attempt unauthorized access to the site or its systems

  • interfere with the website’s performance or security

  • submit harmful content (viruses, spam, malicious code)

We reserve the right to restrict access for violations.
 

10) THIRD-PARTY LINKS & SERVICES

This website may include links to third-party websites or services (example: scheduling systems, payment systems, social media platforms).

We are not responsible for the content, privacy policies, or security of third-party websites. Use of third-party sites is at your own risk.


11) DISCLAIMERS

This website is provided on an “as-is” and “as-available” basis.

We do not guarantee that:

  • the website will be error-free or uninterrupted,

  • content will always be current or complete,

  • your use of the website will produce any specific outcome.
     

12) LIMITATION OF LIABILITY

To the fullest extent permitted by law, Held & Rising Counseling is not liable for any damages resulting from:

  • your use of (or inability to use) this website

  • reliance on website content

  • technical errors, interruptions, or unauthorized access
     

13) INDEMNIFICATION

You agree to defend and hold harmless Held & Rising Counseling from any claims, liabilities, damages, or expenses that arise from:

  • your misuse of the website, or

  • your violation of these Terms.


14) GOVERNING LAW

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles.

Any disputes will be handled in the appropriate state or federal courts located in Minnesota.


15) CHANGES TO THESE TERMS

We may update these Terms at any time. Updates will be posted on this page with a revised Effective Date.

Your continued use of the website after changes are posted means you accept those changes.


16) CONTACT

If you have questions about these Terms, contact us at:

Held & Rising Counseling
Email: missytauerlee@heldandrisingcounseling.com
Phone: 763-760-1609
Website: www.heldandrisingcounseling.com

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